Please arrive at least 5 mins early to your appointment.
Unfortunately we cannot accommodate late arrivals. We will do our best to accommodate our clients where possible, or offer the next available appointment time. If you are driving, please allow more than adequate times for traffic and parking as the Neutral Bay shopping area is always very busy.
It is our salon policy that babies, children, and additional guests cannot attend appointments with you. This is for their own safety and the comfort of our clients. Due to covid-19 restrictions our appointments and client numbers are now regulated for everyones safety.
All treatments are performed in private rooms/spaces which only allow for yourself and the therapist to be present.
We kindly ask that you limit the use of your phone and other electronic devices during your service.
Upon arrival you will have your temperature taken and asked to sanitise your hands, we also ask that you do this again at the completion of your treatment
If you are feeling unwell or have been unwell or showing any cold/flu/cough symptoms in the days leading up to your service, we kindly ask that you re-schedule for another time.